Applications that place the customer in the center of the companys process. CRMs objective is the diachronic sale and service of the customers, the observation of the prospective customers and the recording all the relative information that will help the achievement of a sale. It includes:
Calendar and Appointment administration
MS Outlook synchronization
Follow-up of pending meetings.
Follow-up of Contracts- Collaterals -Damages.
Sending email, sms, fax.
Data Transport to Mobile CRM.
Automatic Data Transport from the CRM in the ERP.
Telephone Devices (TAPI Drivers) connection with incoming call recognition and recording, outgoing calls via CRM.